Quick links
Common information and policies for Flexilay.
System status
Live health probes for core Flexilay services.
- Database Health Checking...
- Payment Gateway Checking...
- Shopify Integration Checking...
- Xero Integration Checking...
- MYOB Integration Checking...
- Other Integrations (WooCommerce / BigCommerce / Standalone) Checking...
- Schedule Engine Checking...
- Email Delivery Checking...
If you are having issues with one or more service that looks operational, please put in a ticket.
Merchant support
Help for merchants who use Flexilay to offer lay-buy and payment schedules.
- • Getting started with Flexilay
- • Connecting Shopify, WooCommerce or BigCommerce
- • Linking Xero or using Flexilay with invoices
- • Creating and editing payment plans
- • Understanding plan statuses and tags
- • Pausing, cancelling or adjusting schedules
- • Reconciling payments in your payment provider
- • Questions about fees and billing
If you’re already a merchant, the fastest way for us to help is to include your store name, connector (e.g. Shopify, Xero) and a recent plan or order number in your message.
Customer support
If you’re on a Flexilay plan with a business, your first point of contact is usually the merchant you purchased from. They can help with:
- • Questions about your order, booking or project
- • Changing or cancelling what you have purchased
- • When goods or services will be provided
Flexilay provides the payment-scheduling tools the merchant uses. If you’re having trouble logging into your Flexilay plan, updating card details or understanding the schedule on your plan, you can contact us and we’ll point you in the right direction.
Contact us
Email us at support@flexilay.com or use the form below.